What is the primary focus of quality management?

The primary focus of quality management revolves around defining roles and planning quality levels. This encompasses creating a structured approach to ensure that products and services meet established standards and satisfy customer requirements. By clearly delineating roles, responsibilities, and quality expectations, organizations can effectively manage processes and outcomes.

Furthermore, defining quality levels allows for a consistent assessment of performance and helps maintain standards throughout all phases of production or service delivery. Establishing these guidelines is crucial for continuous improvement and operational efficiency, which are essential components of a successful quality management system.

While aspects like minimizing costs, documenting processes, and enhancing customer engagement play important roles within an organization, they do not encapsulate the central goal of quality management as effectively as defining roles and planning quality levels. Quality management ultimately seeks to create a framework where all elements of quality can be aligned and managed toward achieving excellence in service and product delivery.